Heintz Toyota

Heintz Collision Center
presents
Insurance Continuing Education Classes

Tuesday October 25, 2011

10:00 am - 12:00 pm
Ethical Considerations of Collision Claims

Helps insurance agents develop a better understanding of their ethical responsibilities when dealing with their existing customers' collision claims.  The information presented helps them:

1. Assure fair claims practices are adhered to

2. Improve their understanding of the general auto / collision repair aspect of property & casualty claims               A. Preventing claim
             B. Making a claims
             C. Estimating
             D. Supplements
             E. Total Loss
             F. Warranty Claims
3. Understand the legal issues involved in collision claims
4. How to inspect a vehicle for fraud prevention
5. Help their policyholders determine the correct coverage.

                                                                    Lunch Provided

12:45 pm - 2:45 pm
Understanding Collision Refinish

Helps Agents improve their understanding of the collision repair refinish and quality assurance process enabling them to better set their insured's expectations relative to claims processing.

1. The Repair Process

2. Customer Concerns
3. Standard Operating Procedures
4. What is Paint?
5. Determining Paint Formula
6. Painting Techniques
7. The Painting Process
8. Rapid Repair/Linear Processing Flow

PLUS:  A full repair center tour to get first hand experience.

                                          Classes will be held at Heintz Toyota of Mankato

These classes are designed for Licensed Insurance Agents and Customer Service Representatives. They are also useful for unlicensed office personnel and claims staff.  Only licensed individuals will receive Minnesota and Wisconsin Certified Continuing Education (CE) credits.

Please fill out the Contact Form on this page to register for these classes.  Specify which class time you will be attending, or both. 

There is no charge for these classes, however there is only room for 25 people to attend.  Registration is required.  Questions?  Contact Kelly Fleming at 507-387-1148 or kellyfleming@heintztoyota.com.

To view the list of people already registered, click Here.